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The green number, of the ODC (80.100.300), an important tool, enables an instructive visibility of the obscure zones in the commercial relations and constitutes the barometer of the satisfaction or displeasure degree of the consumer. The instantaneous photography, that the green number enables to periodically collect, contributes to set up a significant annual inventory table which consequently directs the efforts to ameliorate the situation. Some illustrations for the years 2001, 2002, 2003 and 2004 are detailed as follows:
Break down of consumer’s complaints
| Intervention Object |
Numbre |
Percentage (%) |
| 2002 |
2003 |
2004 |
2005 |
2002 |
2003 |
2004 |
2005 |
| Quality |
3.820 |
3.089 |
2 403 |
157 |
26,7 |
20,6 |
23.2 |
19.5 |
| Services |
2.691 |
2.065 |
2 374 |
159 |
18,8 |
13,8 |
23 |
19.8 |
| Health |
1.489 |
1.578 |
1 066 |
96 |
10,4 |
10,5 |
10.3 |
11.9 |
| Information- Sensitisation |
1.468 |
1.669 |
1 004 |
137 |
10,2 |
11,1 |
9.7 |
17.0 |
| Purchase |
1.348 |
2.121 |
803 |
83 |
9,4 |
14,2 |
7.7 |
10.3 |
| Total |
14.333 |
14.985 |
10 348 |
805 |
100 |
100 |
100 |
100 |
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