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In the frame of its mission, O.D.C carries on its activity around the following principal axes:
1- Mediation :
The essential mission of the O.D.C is the intervention in favour of the consumer in case of litigation with sales men or service suppliers. This intervention is called “mediation” and has by definition, a friendly character based mainly on relationships of confidence and responsibility, calling for the civic sense of the economic intervening parties. This approach privileges the consensus and aims at the sensitisation of the concerned partner so as to cooperate with the O.D.C in a positive and a constructive manner. However, this way of thinking does not exclude the resort to the competent instances if its mediation efforts are not successful. Moreover, since the O.D.C is concerned to confer the required efficiency on its interventions, it may consider, in case of imperial necessity, bringing lawsuits against sales men or service suppliers in order to prevail the rights of the consumers.
2- Education :
The consumers defence is based also on the information and the education of the consumer which are necessary factors to make a responsible and well informed consumer who is able to assure his self -defence. For this, the activity of the regional bureaux attaches a great importance to this fact by the organisation of meetings and seminars, by the production of specific documents and by broadcasting releases and radio and television adverts.
3- Prevention :
The health of the consumer is a major concern of the O.D.C. The prevention via training and information dealing with the health and the security of the consumer constitutes one of the important axes of the action of the O.D.C, privileging the prevention and thus the preservation of the consumers against dangers that may deteriorate his health and his family budget. The ultimate required goal is to reach the self-defence on objective and scientific bases .
Besides, the O.D.C is more active, together with the members of the civil society, during the religious events (Ramadhan, Aids, Mouled), the start of the new school year, and other specific manifestations.
The ultimate required goal is to reach the self-defence of the consumer on objective and scientific bases.
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